Terms and conditions of sale

1. Seller Identity

The company COMPAGNIE DES AGRAFES À VIGNE (CAVI) SAS with variable share capital Head office: 3 rue du Vieux Moulin, 10110 Buxières-sur-Arce – France SIRET: 35042381000018 – RCS Troyes VAT number: FR89350423810 APE code: 4634Z (wholesale of beverages) Email: contact@cavi-group.com

2. Products and Services

CAVI sells equipment intended for viticulture and arboriculture. Products are standard, sold individually or in sets according to the product sheet and order. Products are intended for both private individuals and professionals. No regulated or customized products are sold on the website.

3. Delivery

CAVI delivers its products only within mainland France and Corsica. For other countries, please contact our sales department at contact@cavi-group.com.

Delivery Methods

Delivery via Colissimo for parcels up to 30 kg and 150 cm maximum.
Delivery via Schenker for parcels exceeding 30 kg or 150 cm.
Pickup on site available only for customers whose delivery address is in the Aube department (10), within 48 business hours after order confirmation.

Delivery Times

Colissimo: 48 business hours after shipment.
Schenker: 3 to 7 business days after shipment.
Pickup on site: within 48 business hours after order confirmation.

Shipping times may vary depending on product availability. Final delivery times are communicated to the customer after order confirmation.

Delivery Fees

Delivery fees are calculated automatically based on the total weight of the order, product dimensions, and delivery zone. Prices are shown excluding VAT. The customer is informed of the total delivery cost, excluding and including VAT, before final order confirmation.

Reception and Claims

The customer must check the condition of the package in the presence of the carrier and immediately report any anomalies (damaged package, missing product, etc.) with precise notes on the delivery slip. Without a note, the delivery is considered compliant.

Delivery Address

The customer must provide a complete and accessible address. Deliveries to P.O. boxes or automated lockers are excluded. In case of error or impossibility, additional costs are the customer’s responsibility.

Delays and Force Majeure

CAVI is not responsible for delays due to force majeure, carrier malfunctions, or customer absence during delivery.

4. Right of Withdrawal

Under French law, consumer customers have 14 calendar days from receipt to exercise their right of withdrawal, without justification. Products must be returned complete and in good condition. Return costs are the customer’s responsibility. The right of withdrawal does not apply to professional customers.

5. Warranties

Products benefit from legal warranties for conformity and hidden defects. For any request, the customer must contact our after-sales service (SAV) at: contact@cavi-group.com.

6. Ordering, Payment and Invoicing

Order

The customer can order as a guest without creating an account. The ordering process is standard with validation, secure payment, and email confirmation.

Payment

Payments are made by credit card via Stripe (immediate secure payment). Customers may request bank transfer payment at commandes@cavi-group.com. No other payment methods are accepted.

Invoicing

An invoice is sent by email after order confirmation. It can be reissued on request at commandes@cavi-group.com. Prices are shown in euros excluding VAT, with VAT indicated before payment. Prices are fixed, may vary according to quantities, and apply on the day of the order.

7. Liability and Intellectual Property

Liability

CAVI declines any liability for indirect damage, misuse of products, non-compliance with instructions, technical incompatibility, temporary unavailability of the site, or force majeure. Product photos are non-contractual and provided for information purposes only.

Intellectual Property

All elements of the site (texts, photos, logos, domain name) are the exclusive property of CAVI. Any reproduction without authorization is prohibited.

8. Personal Data

Collected data are necessary for contract execution and are shared only with essential service providers (shipping, payment). Customers have rights of access, rectification, deletion, opposition, and portability, which can be exercised via contact@cavi-group.com. For more information, see the cookie management and personal data pages on the website.

9. Disputes

In case of dispute, the customer should contact customer service to seek an amicable solution. Failing that, disputes will be brought before the competent courts of the company’s head office, i.e., the Tribunal judiciaire de Troyes. These terms and conditions are governed by French law.